Frequently Asked Questions
**For Q's and A's on care please refer to my Care page and/or email me.**
Q: How do I order?
A: The best way to order is to email me at [email protected] This way I can give you a better quote, apply discounts for multiples purchased, and often times beat the online shipping price. Email me with your zip code and I will reply with your quote. If you are happy with the quote I can email you an invoice to pay online with Credit, Debit, and/or PayPal.
Q: How do I care for a tortoise?
A: This is a very broad question that can quite literally take weeks to answer. There are many ways to care for a tortoise, some certainly better than others and with a vast majority of incorrect information out there simply "googling" for answers won't help you any. To start read over the care section on my website and email me to request a care sheet (all tortoise purchased come with a care sheet). This will help you gain a basic knowledge of how to care for your tortoise without overwhelming you. I am more than happy to provide a lifetime of answers to all my customers, simply email me your questions any time and I would be happy to assist you!
Q: How much is shipping?
A: Shipping varies greatly depending on where you live. Email us with your zip code for a quote to ensure you get the best pricing possible.
Q: How are the tortoises shipped?
A: We ship our tortoises priority overnight through FedEx delivered right to your door. All live animal shipments will require a signature upon delivery so make sure someone is available to receive the tortoise(s). We will never ship a tortoise without the consent of the buyer. Upon receiving an order we will contact you to schedule a day that works best for you to receive it.
Q: Where do you ship to?
A: I ship to all the lower 48 states in the US.
Q: My tortoise sleeps all the time! What is wrong with him/her?
A: In most cases nothing is wrong with your tortoise. Tortoises (especially hatchlings) spend most of their time sleeping and staying in their hides. If your temps are too low it can be a problem but if your temps are where they should be it is perfectly normal.
Q: When do you ship?
A: I ship Monday-Wednesday. I will ship whenever is most convenient for the buyer. Once a tortoises has been purchased I will be in touch with you on when you'd like me to ship. I do not usually ship Thursdays (unless buyer insists) because if any problems occur with the shipping company then they are not able to get to it until the following Monday as they do not operate on the weekends.
Q: Is shipping safe for a tortoise?
A: Absolutely! I have not once had a tortoise harmed during shipping which is why I'm more than happy to include a 100% health satisfaction guarantee on all my tortoises. Each live animal shipment is packed carefully and specifically according to it's destination. I take all precautions and check weather conditions prior to scheduling any shipment so I can prepare each box accordingly whether it might need added insulation, heat packs, etc.
Q: Can you sex a hatchling?
A: No. Some claim their tortoise was temped to be female or vice versa. Temp sexing increases the odds of male or female but its not reliable or accurate. There is no way to tell the sex of a hatchling unfortunately.
Q: How fast will my tortoise grow?
A: Could be very fast, could be very slow. This depends on the species as well as how well they are cared for.
Q: Can I pick out my tortoise?
A: In some cases yes but usually for Sulcatas no. I usually have a large number of Sulcatas available and it would be impossible to pick one tortoise out of many that are nearly identical. You can certainly request big, small, light, dark, etc. For local pick-ups I do bring a few to choose from.
Q: Is a Sulcata a Desert Tortoise?
A: NO! Unfortunately there are many out there on places like Craigslist claiming their tortoise is a Sulcata Desert Tortoise. This is not the case. Desert Tortoises are a native species to the Southern United States and are illegal to sell (not own). Sulcatas come from Africa, often in tropical regions.
Q: Can my baby tortoise live outside?
A: Yes but I don't recommend it for a tortoise under 4" however it can certainly be done successfully. It just requires more attention to temps and humidity. An enclosure like an aquarium is a much easier enviroment to control the different variables such as temperature and humidity.
Q: Can different species of tortoises live together?
A: They can but it is certainly not recommended for several reasons. Different species have different personalities and major size differences. Not only that but certain species carry diseases that others do not and they can get each other sick. There are certain species with the same temperments and sizes that can live together successfully but it is not recommended.
Q: What is pyramidding?
A: Pyramidding is when the scutes of the tortoise raise up causing them to take on a "pyramid" shape. This is not good and is most often caused from a mixture of a poor diet and a lack of hydration. Once the pyramidding has occurred it is there to stay. It can be corrected with the proper care though.