FULL YEAR Health Guarantee - Best on the Market!
Yes you read that correctly... Here at Arizona Sulcata as of 2018 I am offering a full year health guarantee with all of my tortoises. I claim to breed the healthiest tortoises and this is me backing it up. No other breeder or retailer has anything like it on the market, if they do I will beat it! This guarantee DOES include a Live Arrival Guarantee. Your tortoise is protected the moment it is purchased. Other breeders and retailers have strict guidelines to qualify for even a live arrival guarantee, that's crazy! I guarantee the healthy arrival of your tortoise whether or not the shipping company delivers on time and no matter the weather conditions! It shouldn't be up to the customer to be liable for an improperly shipped tortoise and with my guarantee you are covered! In order to qualify for this guarantee you must do the following:
1. Follow my care instructions as seen here on the Care Page on this website.
2. Email a picture of your enclosure for my approval PRIOR to receiving your tortoise(s).
3. Sign for the package on the first delivery attempt.
4. THAT'S IT!! SIMPLE!!
This guarantee not only protects you but it helps me better prepare customers on how to care for them before they make a purchase and ensures that my tortoises will be going to knowledgeable, loving homes.
**Disclaimer** This guarantee does not include accidentals such as and are not limited to: dog/cat attacks, dropping them, drownings, a tortoise flipping over on it's back, improper care techniques, Vet mistakes, stupidity, and/or failure to follow my care instructions. This guarantee is void if it is determined you have not properly cared for your tortoise. Hatchlings living outdoors will NOT meet my care instructions and as such will not be included with a full year guarantee. Wholesale orders (over 5 tortoises) do not qualify for the guarantee.
To Make a Claim: Email a picture of your tortoise and a separate picture of the enclosure within 3 hours of death. If you have met the criteria and it has been within a year of purchase I will refund the entire cost of the tortoise. Please note shipping costs cannot be refunded for any reason.