We breed happy, healthy tortoises. Home of the FULL YEAR health guarantee!

Arizona Sulcata

We breed happy, healthy tortoises. Home of the FULL year health guarantee!

Policy Page

Full Year Health Guarantee

Yes you read that correctly... Here at Arizona Sulcata as of 2018 I am offering a full year health guarantee with all of my tortoises. I claim to breed the healthiest tortoises and this is me backing it up. No other breeder or retailer has anything like it on the market, if they do I will beat it! This guarantee DOES include a Live Arrival Guarantee. Your tortoise is protected the moment it is purchased. Other breeders and retailers have strict guidelines to qualify for even a live arrival guarantee, that's crazy! I guarantee the healthy arrival of your tortoise whether or not the shipping company delivers on time and no matter the weather conditions! It shouldn't be up to the customer to be liable for an improperly shipped tortoise and with my guarantee you are covered! In order to qualify for this guarantee you must do the following:


1. Follow my care instructions as seen here on the Care Page on this website. 

2. Email a picture of your enclosure for my approval PRIOR to receiving your tortoise(s). 

3. Sign for the package on the first delivery attempt.

4. THAT'S IT!! SIMPLE!!


This guarantee not only protects you but it helps me better prepare customers on how to care for them before they make a purchase and ensures that my tortoises will be going to knowledgeable, loving homes. 


**Disclaimer** This guarantee does not include accidentals such as and are not limited to: dog/cat attacks, dropping them, drownings, a tortoise flipping over on it's back, improper care techniques, Vet mistakes, stupidity, and/or failure to follow my care instructions. This guarantee is void if it is determined you have not properly cared for your tortoise. Hatchlings living outdoors will NOT meet my care instructions and as such will not be included with a full year guarantee. 


To Make a Claim: Email a picture of your tortoise and a separate picture of the enclosure within 3 hours of death. If you have met the criteria and it has been within a year of purchase I will refund the entire cost of the tortoise. Please note shipping costs cannot be refunded for any reason. 

Shipping

Not only do I offer the markets best full year health guarantee but the best live arrival shipping guarantee out there. Our full year health guarantee covers the guaranteed live arrival of your tortoise(s). To qualify simply sign for the package on the first delivery attempt. I even still offer the guarantee for late arrivals! Live animal shipping days are Mon-Wed. Any special requests to ship on a Thursday are void of any health or live arrival guarantee due to the risk of late delivery over the weekend. If temperatures are extreme and the buyer does not wish to pickup at their nearest FedEx facility at my recommendation then the live arrival guarantee is void. Please keep in mind I cannot refund shipping costs for any reason but can refund the cost of tortoise(s) for DOA. 

Reservations

Our tortoises usually sell out very quickly. In order to reserve a future hatchling send me an email and you can reserve one (or however many you'd like) by putting a non-refundable down payment of 20%. Once the tortoises hatch you will be notified and have 2 weeks to pay the rest of the 80% remaining on your order. Once the two weeks pass the tort(s) will be sold to the next person in line and you will forfeit the deposit.

**Hatching dates and availability can always be viewed on the Home Page as well as the corresponding species' page.**

Wholesale Orders

Wholesale orders do not qualify for my full year health guarantee simply because it would be too difficult to follow up on the care of each tortoise in a wholesale order. Wholesale orders do still get my live arrival guarantee and all it entails. Wholesale orders are classified as any order over 5 tortoises.

Order Cancellations

Orders canceled after a 7 day period of purchasing are subject to a 20% restocking fee of the cost of the tortoise(s).

4" Law

Tortoises sold under 4" are for scientific, research purposes only.