Full Year Health Guarantee (Best in the Industry)
Yes you read that correctly... Here at Arizona Sulcata as of 2018 I am offering a full year health guarantee with all of my tortoises. I claim to breed the healthiest tortoises and this is me backing it up. No other breeder or retailer has anything like it on the market, if they do I will beat it! This guarantee DOES include a Live Arrival Guarantee. Your tortoise is protected the moment it is purchased. Other breeders and retailers have strict guidelines to qualify for even a live arrival guarantee, that's crazy! I guarantee the healthy arrival of your tortoise whether or not the shipping company delivers on time and no matter the weather conditions! It shouldn't be up to the customer to be liable for an improperly shipped tortoise and with my guarantee you are covered! In order to qualify for this guarantee you must do the following:
1. Follow my care instructions as seen here on the Care Page on this website.
2. Email a picture of your enclosure for my approval PRIOR to receiving your tortoise(s).
3. Sign for the package on the first delivery attempt.
4. THAT'S IT!! SIMPLE!!
This guarantee not only protects you but it helps me better prepare customers on how to care for them before they make a purchase and ensures that my tortoises will be going to knowledgeable, loving homes.
**Disclaimer** This guarantee does not include accidentals such as and are not limited to: dog/cat attacks, dropping them, drownings, a tortoise flipping over on it's back, improper care techniques, Vet mistakes, and/or failure to follow my care instructions. This guarantee is void if it is determined you have not properly cared for your tortoise. Hatchlings living outdoors will NOT meet my care instructions and as such will not be included with a full year guarantee.
To make a claim email a picture of your tortoise and a separate picture of the enclosure within 3 hours of death. If you have met the criteria and it has been within a year of your purchase date I will refund the entire cost of the tortoise. Please note shipping costs cannot be refunded for any reason. I reserve the right to choose between a refund or a replacement. Replacement tortoises must have their return shipping paid for. If a replacement tortoise is sent out then that order is deemed final, there are no replacements or refunds offered on replacement tortoises.
Our tortoises usually sell out very quickly. In order to reserve a future hatchling send me an email and you can reserve one (or however many you'd like) by putting a non-refundable down payment of 20%. Once the tortoises hatch you will be notified and have 2 weeks to pay the rest of the 80% remaining on your order. If a tortoise is not paid for in full by the agreed due date then the deposit will be forfeited. All deposits are non-refundable since they are held on a first come first serve basis.
Wholesale orders do not qualify for my full year health guarantee simply because it would be too difficult to follow up on the care of each tortoise in a wholesale order. Wholesale orders do still get my live arrival guarantee and all it entails. Wholesale orders are classified as any order over 5 tortoises.
Tortoise Eggs (Hatch your own tortoise) 100% Hatch Guarantee
I guarantee all my shipped tortoise eggs will hatch! If any egg does not hatch with 35 days of receiving it then you will be refunded for the cost of that egg or offered replacement so long as you used the correct incubator, followed my instructions, and signed for the package on the first delivery attempt. Pictures, video, and return of the egg may be required (at our own expense) to confirm validity of the claim. Once a tortoise starts hatching it is deemed a successful hatch. Due to the unknowns of birth I cannot guarantee the health of any tortoise once it has started to hatch. In the event of a tortoise not hatching a refund or replacement will be offered. Shipping costs are non-refundable.
All completed order cancellations or returns are subject to a 20% restocking fee of the cost of the tortoise(s) or supplies.
Tortoises sold under 4" are for scientific, research purposes only.